{{brand}} service agreement

Effective date of the latest version: 2022-9-22

Definitions and explanations

The “{{brand}} service agreement” (hereinafter referred to as “this agreement”) is an agreement between the user (hereinafter referred to as “user” or “you”) and {{brand}}. {{brand}} will provide services to you in accordance with the provisions of this agreement. Please be sure to read carefully and fully understand the content of each provision. If you do not agree to any terms described in this agreement or any subsequent modifications to the agreement terms, please do not use {{brand}} and related services. Your usage will be regarded as full acceptance of all the terms of this agreement. If you are a minor, please read and determine whether to agree to this agreement under the supervision of your legal guardian, paying special attention to the terms for minors. The exercise and fulfillment of rights and obligations under this agreement by minors will be considered as having obtained the consent of their guardian.

{{brand}} provides you with services including but not limited to the following:

{{brand}} platform: {{brand}} website {{DOMAIN}} and client applications;
Servers and network storage space directly owned or operated by {{brand}};
Various value-added services provided to you by {{brand}};
Other technologies and/or services provided to you by {{brand}}.

Account registration, use, and cancellation

Registration

{{brand}} and related services provide you with a registration channel. You have the right to choose a legal character combination as your account and set a password that meets security requirements. The account and password set by the user are the credentials for the user to log in and use {{brand}} and related services. If you are a minor, {{brand}} will legally restrict your usage behavior in accordance with relevant national laws and regulations and regulatory requirements.
You understand and commit that your chosen account must not violate national laws and the relevant rules of {{brand}}. You may not engage in any acts that harm national interests, damage the legitimate rights and interests of other citizens, or harm social morality. Your account name, avatar, profile, and other registration information and personal information must not include illegal or undesirable information. You may not open an account in the name of others without permission (including but not limited to impersonating others' names, titles, images, etc. in ways that can cause confusion) and may not maliciously register {{brand}} accounts (including but not limited to frequently registering or batch registering accounts). {{brand}} has the right to review the information you submit. You must comply with legal regulations, socialist system, national interests, citizens' legitimate rights and interests, social public order, moral standards, and the authenticity of information during the account registration and usage process, adhering to the “seven bottom line” requirements.
When registering, using, and managing your account, you should ensure the authenticity of the identity information you fill in during registration. Please use real, accurate, legal, and effective relevant identification materials and necessary information (including your name, email address, contact number, contact address, etc.) when registering and managing your account. If there are special provisions in national laws and regulations, you need to fill in true identity information. Please complete real-name verification in accordance with relevant legal provisions so that we can contact you when necessary or provide you with better services, and be sure to update the above relevant information in a timely manner. If the materials you submit or the information you provide is inaccurate, untrue, illegal, or if we have reason to suspect that the materials are erroneous, untrue, or illegal, you may not be able to use {{brand}} or its services, or some functions may be restricted during the use process.

Usage

Your account is for your personal use only. Without the written consent of {{brand}}, it is prohibited to gift, lend, rent, transfer, sell, or otherwise permit others to use the account in any form. If {{brand}} discovers or has reasonable grounds to believe that the user is not the original registrant of the account, in order to safeguard account security, {{brand}} has the right to immediately suspend or terminate the provision of services to the registered account or cancel the account.
You are responsible for maintaining the security and confidentiality of your personal account and password and are fully responsible for all legal responsibilities for activities conducted in the name of the registered account, including but not limited to any data modifications, statements made, payments made on {{brand}} and related services that may lead to any legal responsibility. You should attach great importance to the confidentiality of your account and password and must not disclose your account and password to others under any circumstances. If you find that someone else is using your account without permission or if any other security issues arise, you must immediately notify {{brand}}.
If you lose your account or forget your password, you may follow the appeal pathway of {{brand}} to promptly appeal for retrieval of your account or password. You understand and acknowledge that the password retrieval mechanism of {{brand}} only requires consistency between the materials filled in the appeal form and the system records and cannot identify whether the appellant is the legitimate account user. {{brand}} particularly reminds you to keep your account and password secure. After you finish using, be sure to log out safely. If you suffer from account hacking or password loss due to your improper management or other uncontrollable factors, you will bear the corresponding responsibility yourself.
Any issues arising from malicious attacks by others or for yourself or other uncontrollable factors that lead to the theft or loss of your account will be your responsibility, and {{brand}} will not bear any responsibility.
If {{brand}} restricts your use of all or part of your account functions according to this agreement and relevant rules, it may cause you some losses, and you understand that such losses will be borne by you yourself, and {{brand}} will not assume responsibility.
In addition to registering your {{brand}} account independently, you may also authorize the use of user accounts of other software you legally own, including but not limited to {{brand}} and/or its affiliates, as well as third-party software user accounts registered under real names to log in and use {{brand}} and related services, except where restricted or prohibited by third-party software or platforms. When you log in using the aforementioned already existing account, you should ensure that the corresponding account has completed real-name registration and registration, and the relevant terms of this agreement equally apply.
You understand and agree that, in addition to logging in and using {{brand}} and related services, you can also use your {{brand}} account to log in to other software and services provided by {{brand}} and its affiliates or cooperating third parties. When you log in and use the aforementioned services with your {{brand}} account, you will be bound by the “User Agreement” and other provisions of the actual provider of the services.
Identity factors are the basis for us to identify your identity, so please keep them safe. Operations conducted and instructions issued using identity factors are regarded as being made by you. If your account, password, or other information is impersonated, stolen, or used illegally due to your own reasons, you will bear the risks and losses that arise. You agree that we may take different verification measures to identify your identity based on different terminals and your usage habits.
You understand and agree that in order to fully utilize account resources, if you do not log in for the first time in a timely manner after registration or do not log in for more than a year consecutively, {{brand}} has the right to reclaim your account nickname.

Cancellation

You have the right to submit a cancellation request for your account to {{brand}}. After canceling your {{brand}} account, you will no longer be able to log in and use {{brand}} and related services with this account, and {{brand}} will also terminate offering various products and services to you under this account. Also, once the {{brand}} account is canceled, it cannot be restored. Please consider carefully before cancellation.
If you confirm that you need to cancel your {{brand}} account, you fully understand and confirm that after account cancellation you will no longer hold any rights related to this account, including but not limited to:

After account cancellation, you will no longer be able to log in or use {{brand}} and related services with this account;
After account cancellation, all content, information, data, and records from your previous login and use of {{brand}} and related services through this account will be deleted or anonymized, and you will no longer be able to search, access, obtain, use, or recover, including but not limited to: account information (avatar, nickname, signature, etc.), binding information;
After account cancellation, the transaction records of this account will be cleared and cannot be restored;
You agree to waive any rights that this account has accrued but not yet fully utilized in {{brand}} and related services by canceling the account, as well as any future anticipated rights.
After account cancellation, {{brand}} has the right to no longer provide any services related to the account to the user;

Before you apply for cancellation of your {{brand}} account, to protect the security of your account and property rights, you must first check and ensure that the account you are applying to cancel meets the following conditions, including but not limited to:

The account is registered by the user through official channels and complies with this agreement and relevant regulations; it is also your own account;
Follow the prescribed cancellation procedure for cancellation operation;
The account is in a secure state, including: not in the process of applying to retrieve the password or modify the phone number; no unresolved complaints or reports; no other insecure/abnormal statuses;
No unresolved transactions in the account;
Any other conditions that need to be met.

Once the {{brand}} account is canceled, any relevant user agreements, other rights and obligations documents you signed with us will also terminate (except those agreed to continue to be effective or as otherwise stipulated by law). At the same time, you acknowledge and agree that even if your account is canceled, it will not relieve or exempt you from any relevant responsibilities you may need to bear according to relevant laws and regulations, agreements, rules, etc. during the validity period of the agreement.

Intellectual property

The content on {{brand}} and related services, including but not limited to works, images, files, information, data, website architecture, website screen arrangement, web design, is legally owned by {{brand}} or its affiliated companies, including but not limited to trademark rights, patent rights, copyright, trade secrets, etc.
Without the written consent of {{brand}} or its affiliates, please do not arbitrarily apply, modify, reverse engineer, copy, publicly disseminate, alter, distribute, or publicly disclose relevant content in {{brand}} and services.
Unless you have a different written agreement with {{brand}}, any provisions in these service terms do not grant you any rights to use {{brand}} of any product name, trademark, service mark, logo, domain name, or other distinctive brand features.
Respecting intellectual property is your obligation. If violated, you will be liable for damages.
You understand and agree that when using {{brand}} and related services, the text, images, videos, audios, etc. you upload are either your original work or have been legally authorized. The intellectual property rights of any content you upload and publish through {{brand}} belong to you or the original copyright holder. If a third party raises objections regarding copyright or other legitimate rights, {{brand}} has the right to delete the relevant content based on the actual situation and has the right to hold you legally responsible. You shall be fully responsible for any loss caused to {{brand}} or any third party.

Privacy protection

{{brand}} fully respects the protection of users' personal information. The privacy policy of {{brand}} introduces how {{brand}} handles your personal information when using {{brand}} and related services. By using {{brand}} and related services, you agree that {{brand}} may process corresponding information in accordance with the privacy policy.

User behavior norms

During your use of {{brand}} and related services, you must comply with the following laws and regulations:

National Security Law of the People's Republic of China
Copyright Law of the People's Republic of China
Regulations on the Protection of Computer Information Systems Security of the People's Republic of China
Regulations on the Protection of Computer Software
Regulations on the Management of Internet Electronic Bulletin Services
Regulations on the Protection of Information Network Dissemination Rights
Cybersecurity Law of the People's Republic of China
Other relevant laws and regulations related to computers and the internet.

In any circumstances, if {{brand}} reasonably believes that the user's behavior may violate the above laws and regulations, it may terminate the provision of services to that user at any time without prior notice.
Users are prohibited from engaging in the following behaviors:

Making, uploading, copying, transmitting, spreading any content that contravenes the fundamental principles established by the Constitution, endangers national security, leaks state secrets, subverts state power, undermines national unity, harms national honor and interests, incites ethnic hatred, ethnic discrimination, undermines national unity, disrupts social order, or propagates obscenity, pornography, gambling, violence, homicide, terrorism, or inciting crime, insulting or defaming others, infringing on the legitimate rights and interests of others, and other content prohibited by laws and administrative regulations, or any other offensive information including but not limited to news, materials, text, software, music, photos, graphics, information or other materials;
Forging titles or manipulating identification information in other ways to mislead others into believing that such content is transmitted by {{brand}};
Uploading, posting, emailing, or otherwise transmitting content that you do not have the right to transmit (such as internal data, confidential information);
Uploading, posting, emailing, or otherwise transmitting content that infringes any person's patent, trademark, copyright, trade secrets, or other intellectual property rights;
Uploading, posting, emailing, or otherwise transmitting advertising letters, promotional materials, “spam” and the like;
Uploading, posting, emailing, or otherwise transmitting information that relates to interfering with, damaging, or restricting the functions of any computer software, hardware, or communication device, such as viruses or other computer codes, files, and programs;
Users must ensure that the content uploaded does not violate the relevant regulations of the State Administration of Radio, Film and Television, including but not limited to the “Internet Audio-Visual Program Service Management Regulations” (No. 56 Order of the State Administration of Radio, Film and Television), and that their uploaded programs comply with laws, administrative regulations, and departmental rules, and must not contain the following content:
Harm minors in any way;
Impersonate any person or institution or falsely claim or mislead others into believing they are associated with any person or institution;
Disrupt or damage {{brand}} and related services or the servers and networks connected to {{brand}} and services, or fail to comply with the provisions of this agreement;
Intentionally or unintentionally violate any relevant laws, regulations, rules, or other legally effective norms in China;
Without the prior express written permission of {{brand}}, obtain services, content, or data from the platform in any way (including but not limited to bots, spiders, crawlers, or any automatic programs, scripts, or software) and for any reason directly or by entrusting or assisting others.

Disclaimer

We are exempt from liability for any failure to provide services due to the following reasons:

Our systems being down for maintenance or upgrade;
Force majeure reasons such as typhoons, earthquakes, floods, lightning, or terrorist attacks;
Issues with your device’s software, hardware, communication lines, or power supply lines;
Improper operation by you or using our services in an unauthorized or unrecognized manner;
Reasons including viruses, Trojans, malicious program attacks, network congestion, system instability, system or equipment failure, communication failure, power failure, banking reasons, deficiencies in third-party services, or governmental actions.

Despite the aforementioned stipulations, we will take reasonable action to actively restore normal service.

Under no circumstances shall {{brand}} be liable for any indirect, consequential, punitive, incidental, special, or exemplary damages, including loss of profits incurred by you using {{brand}} and related services. The total liability of {{brand}} to you, regardless of the reason or manner of behavior, shall not exceed the fees you paid to {{brand}} for the use of {{brand}} software and related services (if any).

Advertising

Users should treat any network information related to property, account passwords, loans, advertisements, or promotions with caution and make their own judgments. For the aforementioned reasons, any loss of profits, business reputation, data loss, or other tangible or intangible losses suffered by you shall be borne by you, and {{brand}} shall not assume any direct, indirect, incidental, special, derivative, or punitive liability.

User-uploaded content

Content uploaded by users to {{brand}} only reflects the personal stance and viewpoint and does not represent our stance or viewpoint. As the publisher of the content, you are fully responsible for the content published, and all disputes arising from the published content will be borne entirely by the publisher of that content. {{brand}} will not bear any legal or joint liability.
{{brand}} cannot guarantee the accuracy of content published, uploaded, transmitted, or reprinted by users.
{{brand}} has the right to deal with illegal or irregular content according to the provisions of this agreement. This right does not constitute {{brand}}'s obligation or commitment, and {{brand}} cannot guarantee the timely detection of illegal activities or take appropriate action. {{brand}} will comply with the relevant laws and regulations.
You understand and agree that this agreement is aimed at ensuring compliance with national laws and regulations, maintaining public order and good customs, and protecting others' legitimate rights and interests. {{brand}} will make every effort to make judgments according to relevant laws and regulations within its capabilities, but does not guarantee that {{brand}}'s judgment fully aligns with the judgments of judicial or administrative agencies. You acknowledge that you understand and agree to bear the consequences arising thereof.

Applicable law and jurisdiction

The validity, interpretation, modification, enforcement, and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China. Any disputes arising from your use of our services and related to our platform services shall be resolved through negotiation between us and you. If negotiations fail, either party may file a lawsuit in the people's court at the defendant’s location.

Changes, interruptions, and termination of services

You understand and agree that {{brand}} may change service content based on adjustments in operational strategies, and may also interrupt, suspend, or terminate services.
You understand and agree that if {{brand}} undergoes mergers, divisions, acquisitions, or asset transfers, {{brand}} may transfer relevant assets under this service to a third party; {{brand}} may also transfer part or all of the services and corresponding rights and obligations under this agreement to be operated or fulfilled by a third party after giving you unilateral notice.
You understand and agree that if you violate relevant laws and regulations or breach this agreement and other related provisions of {{brand}}, {{brand}} has the right to unilaterally suspend or terminate the provision of services to you without notice.
After {{brand}} terminates services to you, it has the right to delete your personal information according to the requirements of applicable laws or anonymize it, and has the right to continue to retain other content and information stored on our platform for the duration and manner specified by laws and regulations.
You understand and agree that the {{brand}} operator needs to regularly or irregularly maintain or repair the services or relevant devices provided. If such situations cause interruptions to services within a reasonable timeframe, the {{brand}} operator shall not be held liable; however, {{brand}} should provide prior notice whenever possible.

Advertising

During your use of {{brand}} and related services, you fully understand and agree that this service may include information, advertisements, or brand promotion services launched by {{brand}} for individuals or enterprises. You agree that {{brand}} may display advertisements, promotions, or information from {{brand}} and/or third-party vendors and partners in {{brand}} and related services (including commercial or non-commercial information).
If you do not agree with any advertisement, you have the right to close that advertisement or stop using {{brand}} and related services.
{{brand}} shall perform advertising and promotion-related obligations according to laws and regulations. You should independently judge the truthfulness and reliability of any advertisement or promotional information and bear the responsibility for your judgment. Except as explicitly provided by laws and regulations, any purchases or transactions made based on that advertisement or promotional information, or any damage or loss suffered as a result of such content, shall be borne by you, and {{brand}} shall not bear responsibility.
{{brand}} may change the way, form, and scope of advertising in its services without further notice.

Fees and payments

All prices are based on the currency displayed for the corresponding service, and specific payment currency will be converted according to your region.
The payment method will provide the mainstream payment options available in your region.
Some countries/regions may incur additional taxes, which will be clearly stated at checkout.

Terms for minors

{{brand}} places great importance on the protection of minors. If you are a minor, you should read this agreement under the supervision and guidance of your guardian, and only use {{brand}} and related services after obtaining your guardian's consent.
Minor users understand that if they violate laws and regulations or the content of this agreement, both they and their guardians shall bear all legal responsibilities that may arise accordingly.
To better protect the privacy rights of minors, {{brand}} reminds you to carefully publish content containing material related to minors. Once published, it is deemed that the user agrees to allow {{brand}} and related services to display information, images, and voices of minors and permits {{brand}} to use and process such content related to minors according to this agreement.

Third-party links

{{brand}} and related services may provide links to other international internet websites or resources. Unless otherwise stated, {{brand}} cannot control the services of third-party websites, and shall not be liable for any losses or damages arising from your use of or reliance on the aforementioned websites or resources. We recommend that you read the service terms and privacy policies carefully before leaving {{brand}} to visit other websites or resources.

Changes to terms and notifications

{{brand}} has the right to modify the terms of this agreement when necessary. Please check relevant content regularly. If users continue to use the services involved in this agreement, it will be regarded as consent to the modified content. If users do not agree to the modified content, they should terminate this agreement and stop using the relevant services.

Contact us

If you have any questions regarding this service agreement, you can contact us in the following ways.

Email: {{contact_email}}

Applicable law

This agreement is applicable to the relevant laws and regulations of your region. If any of the terms of this agreement conflict with the laws and regulations of your region, the laws and regulations of that region shall prevail.

You agree to comply with the laws and regulations regarding internet use, data protection, intellectual property, and the protection of minors in your region while using {{brand}} and related services.

Data protection

We strictly comply with major data protection regulations globally, including but not limited to GDPR (European Union), CCPA (California), etc.
You have the right under the laws of your region to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of personal data
- Restrict or object to data processing
- Data portability rights

Dispute resolution

Any disputes arising from this agreement should first be resolved through friendly negotiations.
If negotiations fail, the method of dispute resolution will choose an appropriate mechanism based on the laws of your region.
Some jurisdictions may not allow certain liability exclusions or restrictions, so the aforementioned restrictions may not apply to you.

Agreement language

This agreement may be provided in multiple language versions. In case of any inconsistencies between different language versions, the English version shall prevail.

Regional special provisions

Special additional terms may apply based on the legal requirements of your region. These special terms will be displayed at the time of your registration or use of the service based on your geographical location.